Shipping policy

AG Art Shop Shipping Policy

Effective date: September 6, 2026

Thank you for shopping with AG Art Shop. Every artwork is carefully inspected and packaged before shipment. Please review the following information before placing your order.

Processing Time

Please allow up to three weeks from the order date before your order ships. This time allows paint, varnish, resin, sealants, and other materials to dry or cure properly and gives us time to package the artwork safely.

Processing time is separate from carrier transit time. Ready-to-ship pieces may leave sooner, while commissions, custom orders, framed pieces, and oversized artwork may take longer. Expedited shipping only shortens the carrier's travel time; it does not shorten production, drying, or packaging time.

If you need an order by a specific date, contact us before purchasing. Delivery dates are estimates unless AG Art Shop confirms a deadline in writing.

Shipping Rates

Shipping charges are based on the artwork's size, weight, packaging requirements, destination, and selected carrier. Large, framed, unusually fragile, or oversized artwork may require an additional shipping quote. If the actual cost is significantly higher than the amount collected, we will contact you before shipping.

Items in the same order may ship separately because of differences in size, drying time, or packaging needs. Separate tracking numbers may be provided.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please review your order confirmation and contact us immediately if a correction is needed. Address changes cannot be guaranteed after an order has been processed or shipped.

AG Art Shop is not responsible for delays, losses, rerouting charges, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

Tracking and Delivery

Tracking information will be sent when available. Tracking may not update immediately after a label is created. Carrier delivery dates are estimates and may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

High-value, original, framed, or oversized artwork may require a signature. Customers are responsible for monitoring tracking and arranging delivery or pickup when necessary. Please provide a secure delivery location protected from theft, heat, rain, and moisture.

AG Art Shop is not responsible for theft or loss after the carrier confirms delivery, except where required by law. If a package is marked delivered but cannot be found, first check with household members, neighbors, building staff, parcel lockers, and the carrier, then contact us promptly.

Damaged Orders

Inspect your artwork as soon as it arrives. If it was damaged during shipping, contact us at [customer-service email] within 48 hours of delivery and include:

Your order number
Photographs of the unopened package from all sides
Photographs of the shipping label, packaging materials, and damage
Photographs of the artwork after opening

Keep the artwork and all packaging until the claim is resolved. Do not discard the box, attempt repairs, install or frame the artwork, or return it without instructions from AG Art Shop.

Approved claims may be resolved through repair, replacement, store credit, or refund, depending on the circumstances and product availability. Original and one-of-a-kind artwork may not be replaceable with an identical piece. Natural variations in handmade artwork—including texture, brush marks, dimensions, and color differences between screens and the original—are not considered shipping damage.

Lost, Refused, or Unclaimed Packages

A package is not considered lost simply because tracking is delayed. Carrier waiting periods and investigation procedures apply. If the carrier confirms that a shipment is lost, AG Art Shop will determine the appropriate resolution, which may include replacement, store credit, or refund.

If a package is refused, unclaimed, or returned because of an incorrect address or missed delivery attempts, the customer is responsible for the original shipping cost, return fees, and any cost to ship it again, except when the return was caused by our error.

Oversized and Freight Deliveries

Large or fragile artwork may be shipped by freight, crate, blanket-wrap, or white-glove service. The customer may need to schedule delivery and be present to accept it. Unless confirmed in writing, delivery does not include unpacking, installation, stair carry, or debris removal.

Inspect freight packaging before signing the delivery receipt and note any visible damage on the receipt. Customers are responsible for confirming that doors, hallways, stairways, and elevators can accommodate the packaged artwork.

International Orders

International shipping is available only to approved destinations. Customers are responsible for all duties, taxes, customs charges, brokerage fees, and import requirements. Customs delays are outside AG Art Shop's control. We will not falsify customs forms or declare an inaccurate value.