Refund policy

AG Art Shop Return & Refund Policy

Effective Date: October 12, 2026

Thank you for supporting AG Art Shop! Each artwork is created or selected with care. Please review our return and refund policy before purchasing.

1. All Sales Are Final

Due to the unique and handmade nature of our artwork, all sales are final. We do not accept returns, exchanges, or refunds for changes of mind, personal preferences, or ordering mistakes.

This applies to original paintings, art prints, custom commissions, and personalized artwork, except as required by law.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at agartshopco@gmail.com.

Include your order number, a description of the issue, and clear photographs of the artwork and packaging.

We will review the issue and arrange an appropriate solution, which may include a repair, replacement, or refund. Your legal rights remain unaffected.

3. Custom & Commissioned Artwork

Custom commissions and personalized artwork are nonreturnable and nonrefundable once work has begun, except where required by law or otherwise agreed in writing.

Slight variations in color, texture, brushwork, and appearance are natural characteristics of handmade artwork and are not considered defects.

4. Order Cancellations

Cancellation requests must be submitted before production or shipping begins. Cancellations are not guaranteed and must be approved by AG Art Shop.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping fees are generally nonrefundable unless the refund results from our error or applicable law requires otherwise.